Conflict Resolution

We are committed to finding a quick and effective solution in case of conflicts or disagreements with our services. Our goal is to ensure your satisfaction and resolve any issues fairly and transparently.

In the event of a consumer dispute, the consumer can use the European online dispute resolution platform available at https://webgate.ec.europa.eu/odr.

To find registered Alternative Dispute Resolution entities, please visit the Consumer Portal at www.consumidor.pt or contact the following alternative dispute resolution entities:

  1. CNIACC – National Center for Information and Arbitration of Consumer Conflicts
    Phone.: 213 847 484; E-mail: cniacc@fd.unl.pt
  2. CIMAAL – Information, Mediation, and Arbitration Center for Consumer Conflicts in the Algarve
    Phone.: 289 823 135; E-mail: cimaal@mail.telepac.pt; info@consumoalgarve.pt
  3. Center for Arbitration of Consumer Conflicts in the Coimbra District
    Phone.: 239 821 690/289; E-mail: geral@centrodearbitragemdecoimbra.com
  4. Center for Arbitration of Consumer Conflicts in Lisbon
    Phone.: 218807030; E-mail: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt
  5. Consumer Information and Arbitration Center of Porto
    Phone.: 225 508 349 / 225 029 791; E-mail: cicap@mail.telepac.pt
  6. Center for Arbitration of Consumer Conflicts in the Vale do Ave/Arbitration Court
    Phone.: 253 422 410; E-mail: triave@gmail.com
  7. Center for Consumer Information, Mediation, and Arbitration (Consumer Arbitration Court)
    Phone.: 253 617 604; E-mail: geral@ciab.pt
  8. Center for Arbitration of Consumer Conflicts in the Autonomous Region of Madeira
    Phone: 291 215 070; E-mail: centroarbitragem.srias@madeira.gov.pt